My travel has mostly focused on meeting with customers and partners to understand their needs, share our strategy, and discuss ways we might be able to help them.
In these discussions, I typically cover our strategic roadmap and development model for the JBoss Enterprise Application Platform and other JBoss Enterprise Middleware products.
Since the Red Hat / JBoss business model is built on selling subscriptions, the discussion leads to the definition of a Subscription.
Put simply, a Subscription is comprised of:
While there's much more to say about each bullet point, that's basically the definition in a nutshell.
Since our products are open source, some people associate subscriptions with just support. In my Open Source Business Models: Definition of Support posting, I make the case that our customers need more than just support...which is why we are in the business of selling Subscriptions.